Services & Support
Why Us
Though, we can give many reasons to explain our strong market position and excellent reputation; we enjoy in the industry for our products. We mention below just a few.
- A dedicated workforce
- An efficient production line
- Quality & workmanship
- Dependable products
Service is always available to our customers whenever and wherever they need it. All India network of our marketing representatives and offices of our marketing arm H. Welcore Sales Company provides care & support to our customers in the shortest possible time.
AFTER SALES SERVICE
Products sold by Hiro Nisha are backed by a network of Customer Care Centers at all Branch Offices and Sales Network to satisfy our valuable clients. Customer Care Centers are strategically located in North, South,. East & West Zones so any service call can be attended within maximum 48 hours.
Our service engineers are located at all metro cities. Each Customer Care Centre has a complete inventory of necessary consumables, to ensure minimal downtime of our products. Safe, prompt and express delivery of all spares is ensured.
The company has sales and service staff trained well in the factory before getting positioned at various locations.
SPARES PARTS
Always available with us
COMMISSIONING ASSISTANCE (IF ASKED FOR)
Service from starting to end
We stand by our products for the entire service life of your equipment. Our service team is onsite during set-up and takes charge of all important testing and maintenance tasks. That way, they can identify and eliminate errors in advance before breakdowns occur. Of course, corrective maintenance is performed with genuine spares and consumables.
CONSULTATION FOR TROUBLESHOOTING
Always at your service
We immediately analyze errors and provide suitable consultation to our customers as & when they approach us. Our trained service technicians are ready to assist you, even with procedural questions. You can also order spare parts or reach our service team by phone, fax or e-mail.
REPAIRS
We have solution to all your problems
After carefully diagnosing the problem, we give you a fixed quote so that you are clear about the cost. After corrective maintenance, we carry out comprehensive performance tests to ensure your plant has the trouble-free operation.
EDUCATING OUR CUSTOMERS
Sharing Our Experience
Sharing our know-how with you. A wide range of training seminars is available to all our customers. The courses are conducted by specially qualified experts. They convey to your employees the special knowledge they need to acquire to ensure an optimum level of safety, reliability and long service life of your plant.